Help and questions
A clear answer when you need one.
Find answers about accounts, passports, sharing, and privacy. If something is still unclear, contact us directly.
Who can create an account?
Autismy accounts are for adults aged 18 and over. An autistic adult can create a passport for themselves. A parent, legal guardian, or authorised carer can create one for someone they support.
Do I need a formal diagnosis?
No. Autismy helps organise support information. You can describe communication, sensory needs, preferences, and helpful adjustments without including a diagnosis.
Who owns the passport?
The account holder manages the digital record, but the passport should remain centred on the person it describes. Their preferences and wishes should guide its content and sharing wherever appropriate.
Can a school or clinician edit it?
Not through an ordinary sharing link. Shared views are read only. Professional collaboration is not part of the family launch.
Who can open a sharing link?
Anyone who receives or is forwarded an ordinary link may be able to open it. Only share links directly with people who need the information.
Can I revoke access?
Yes. You can revoke a link or give it an expiry date. This stops future access through that link, but it cannot retrieve copies already saved by a recipient.
Can I print the passport?
Yes. You can download a clear PDF to print or send. Consider whether every detail is necessary before distributing a copy.
Can I delete my information?
You can delete a passport or your whole Autismy account. The privacy policy explains active-system deletion and backup retention.
Is Autismy a clinical record?
No. Autismy is not a clinical record, care plan, diagnostic tool, or source of medical advice.
Is Autismy free?
Autismy is free for the family launch. If paid features are introduced later, prices and included features will be explained before any purchase.
What happens when a child turns 18?
A formal transfer process is planned before this becomes relevant to early users. Until that exists, contact support so the person's wishes and data rights can be handled carefully.
Contact Autismy
For product help, privacy questions, or feedback, email support@autismy.app.
For urgent safety information, read safety and safeguarding. Email is not monitored as an emergency service.